As updated on February 2025
Welcome to FetchMonie, a Fintech website/App that allows you to recharge easily and securely. Please read these Terms and Conditions carefully before using FetchMonie services.
1.1 FetchMonie is a Fintech company that provides various services, including data plans, airtime top-up, recharge card printing, cable TV subscriptions, electricity bill payments, exam pins, and gift cards, all at affordable prices.
1.2 FetchMonie offers a school, student, and educational resource platform within the FetchMonie app/website to equip students with the knowledge needed to excel in national exams such as WAEC, NECO, JAMB, JUPEB, and PRE-DEGREE.
1.3 FetchMonie offers a wide range of products and services, including electronics, fashion, home appliances, groceries, and more, providing an online marketplace for buyers and sellers, Often referred to as the "Amazon of Nigeria," FetchMonie aims to make online shopping convenient and accessible across Nigeria.
1.4 These Terms and Conditions ("Terms") govern your use of FetchMonie services and App.
2.1 By using FetchMonie services or accessing our website, you agree to be bound by these Terms.
2.2 If you do not agree to these Terms, please do not use FetchMonie services or access our website.
3.1 "Services" means the various telecom services provided by FetchMonie, including data plans, airtime top-up, recharge card printing, cable TV subscriptions, and electricity bill payments.
3.2 "Website" means the FetchMonie website located at https://fetchmonie.com.
3.3 "User" means you, the person accessing or using FetchMonie services or website.
4.1 We reserve the right to modify these Terms at any time without prior notice.
4.2 Your continued use of FetchMonie services or access to our website after any modifications to these Terms constitutes your acceptance of the modified Terms.
5.1 You must be at least 18 years old to use FetchMonie services.
5.2 You must provide accurate and complete information when creating an account or using FetchMonie services.
5.3 Fraudulent, malicious, or unauthorized use of our services is strictly prohibited and may result in account termination or legal action.
6.1 You are responsible for maintaining the confidentiality and security of your account login credentials.
6.2 You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
6.3 FetchMonie is not liable for any loss or damage arising from your failure to safeguard your account information.
7.1 You agree to pay for all services and products purchased through FetchMonie.
7.2 We reserve the right to modify our pricing at any time without prior notice.
8.1 We do not offer refunds for services or products purchased through FetchMonie, except if the transaction failed and there’s proof that such transaction failed.
8.2 Acceptable proof of a failed transaction includes transaction IDs, bank statements, or error messages.
8.3 To request a refund, please contact our customer support team with your transaction details and proof of the failed transaction.
9.1 FetchMonie services and products are provided on an "as-is" and "as-available" basis.
9.2 We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.1 In no event shall FetchMonie be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of our services or products.
10.2 Our liability for damages shall be limited to the amount you paid for the service or product that gave rise to the claim.
11.1 We collect and use your personal data in accordance with our Privacy Policy.
11.2 By using FetchMonie services or accessing our website, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy.
11.3 We implement industry-standard measures to ensure the security of your data, including encryption and secure payment gateways.
11.4 All monetary transactions processed through FetchMonie are conducted via secure and encrypted payment systems, ensuring your funds and data are fully protected.
12.1 These Terms shall be governed by and construed in accordance with the laws of Nigeria.
12.2 Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the Nigerian Arbitration and Conciliation Act.
12.3 Arbitration proceedings shall be conducted in [City, Nigeria], and the language of arbitration shall be English.
13.1 Users are strictly prohibited from engaging in fraudulent, malicious, or deceptive activities while using FetchMonie services.
13.2 Such activities include, but are not limited to, hacking, identity theft, unauthorized access to accounts, and intentional misuse of services.
13.3 Violations of this clause may result in account termination and legal action.
14.1 If you have any questions or concerns about these Terms, please contact us at fetchmonie@gmail.com